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At Guestify, we are committed to creating a safe and trusted community for both guests and hosts. Here are resources and tips to help you stay safe.
Read reviews from previous guests, check the host's profile and verification status, and look at all listing photos before making a reservation.
Keep all communication within the Guestify platform. This protects your conversations and ensures our support team can assist if needed.
Never share your password, financial details, or government ID directly with hosts. All payments should go through the Guestify platform.
Let a trusted friend or family member know where you are staying, including the address and your check-in and check-out dates.
Verify that the property has working smoke detectors and carbon monoxide alarms. Check for fire extinguishers and emergency exits upon arrival.
If something feels wrong when you arrive at a property, contact Guestify support immediately. We are here to help you find alternative accommodations.
Review guest profiles, read reviews from other hosts, and use the pre-approval booking feature to screen guests before accepting reservations.
Equip your property with smoke detectors, carbon monoxide alarms, fire extinguishers, and first aid kits. Keep emergency information visible for guests.
Use smart locks or key lockboxes for contactless check-in. Change access codes between guests and secure any personal belongings or valuables.
Establish and communicate house rules clearly in your listing. Include policies on noise, parties, pets, and maximum occupancy to set expectations.
Respond promptly to guest messages and provide clear check-in instructions. Good communication helps prevent misunderstandings and builds trust.
Take detailed photos of your property before each guest check-in. This helps resolve any damage disputes and protects both you and your guests.
If you are in immediate danger, contact local emergency services first. For non-emergency safety concerns, reach out to our support team.