Cancellation policies explained: what you get back, and when

Plans change. When they do, the first question is simple: how much do I get back? On Guestify the answer never depends on a host's mood or a long message thread. Every listing has one of three cancellation policies, you see it before you book, and your refund is calculated automatically when you cancel.

The three policies at a glance

Policy	Full refund	50% refund	No refund
Flexible	Cancel 24 hours or more before check-in	Cancel less than 24 hours before check-in	After check-in
Moderate	Cancel 5 days or more before check-in	Cancel less than 5 days before check-in	After check-in
Strict	Cancel within 48 hours of booking, if check-in is at least 14 days away	Cancel 7 days or more before check-in	Less than 7 days before check-in

Times are counted to the start of your check-in day (midnight, Egypt time). "After check-in" means from that moment on.

What the percentage applies to

The refund percentage applies to the price of the stay: the nightly price plus any extra-guest or pet fees.

The cleaning fee is handled separately: if you cancel before check-in, you get the whole cleaning fee back under every policy, because the place was never cleaned after your stay. Once you've checked in, the cleaning fee isn't refunded.

Guestify charges guests no service fee, so there's no fee to lose when you cancel.

Examples

Say you book three nights at E£2,000 a night with a E£500 cleaning fee: E£6,500 in total.

• Flexible, you cancel two days before check-in. That's more than 24 hours, so you get everything back: E£6,500.
• Moderate, you cancel three days before check-in. That's less than 5 days, so you get 50% of the nights (E£3,000) plus the full cleaning fee (E£500): E£3,500.
• Strict, you cancel ten days before check-in, a week after booking. The 48-hour window has passed, but you're more than 7 days out, so you get 50% of the nights plus the cleaning fee: E£3,500.
• Strict, you cancel the day after booking, for a trip a month away. You're within 48 hours of booking and more than 14 days before check-in: E£6,500.

Before you cancel, you see the exact amount

When you cancel a trip, Guestify shows you the refund you'll receive, and the rule behind it, before you confirm. Nothing happens until you press the button. The refund goes back to the card you paid with.

If you paid in two parts and haven't paid the second part yet, your refund can never be more than what you've actually paid.

If the host cancels

If a host cancels a confirmed booking, you get a full refund of everything you paid, whatever the policy.

If the host doesn't accept a request

With request-to-book listings, the host has 24 hours to accept. If they decline or don't answer in time, the amount reserved on your card is released, and you're never charged.

Which policy should you look for?

• Not sure of your dates yet? Filter for free cancellation. It shows flexible listings only, where you can cancel until a day before arrival.
• Booking a busy week far ahead, like Eid or New Year? Many hosts choose strict for those dates. If you book early, you still have 48 hours to change your mind.
• Somewhere in between? Moderate gives you a full refund until five days before you arrive.

The full rules are always on our cancellation policy page, and each listing shows its own policy next to the price.